SMS Privacy Policy

Automation Innovation Support (operated by Automation Innovation LLC)

Effective date: 8/11/2025

We respect your privacy. This SMS program (“Automation Innovation Support”) is operated by Automation Innovation LLC. We use the information you provide through this service only to deliver and support conversational, service-related text messages (SMS/MMS) between you and our team.

Information We Collect

  • Your mobile phone number
  • Message content you send to us and our replies
  • Message metadata (timestamps, delivery status, carrier)
  • Optional contact details you provide for support (e.g., name, email)

How We Use Your Information

  • Deliver and respond to your messages (service alerts, technical support updates, appointment/service coordination, system notifications)
  • Verify and honor opt-in/opt-out requests
  • Troubleshoot, prevent abuse/fraud, and maintain service quality
  • Comply with legal obligations

Information Sharing (No Third-Party Sharing)

We do not sell, rent, or share your mobile number or message content with third parties for their own marketing or independent use.
We disclose information only to our service providers (e.g., messaging platforms, wireless carriers, hosting and security providers) solely to deliver and support the SMS service, under agreements that prohibit other uses.
We may also disclose information as required by law, to respond to legal process, or to protect our rights, users, and systems.
For purposes of applicable U.S. state privacy laws, we do not “sell” or “share” personal information collected via this SMS program for cross-context behavioral advertising.

Costs of Text Messages

We do not charge you for messages; message and data rates may apply per your mobile plan.

Frequency of Text Messages

Message frequency varies based on service activity and your interactions with our team.

Opt-Out and Help

To stop receiving messages, reply STOP (or QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE).
For assistance, reply HELP or contact us using the details below.
As a person-to-person communication service, opt-out requests are specific to each conversation and phone number. After unsubscribing, we may send a confirmation text.

Data Retention

We retain message logs and related data only as long as needed for the purposes above and to comply with legal/accounting requirements. We maintain an opt-out list to ensure we honor your choice.

Other Policies

This SMS Privacy Policy applies to your use of the SMS service and does not modify our general website Privacy Policy. Please also review our Terms & Conditions for the SMS program.

Contact Us

  • Email: support@automation-in.com
  • Phone: +1 (813) 790-7017
  • Company: Automation Innovation LLC, 2202 N West Shore Blvd., Suite 200